IT Support Technician

Time Appointments are working on behalf of a successful IT Support Service Business, who are currently recruiting for an IT Support Technician with previous experience of providing 2nd or 3rd Line Support. This is a fantastic opportunity for someone looking to better their career within the industry.

Duties & Responsibilities:
· Monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues.
· Support and maintain the infrastructure of a Microsoft Hyper-V environment, including VM’s, SAN solutions and system applications.
· Complete system checks that include hardware, performance, configuration, asset inventory and database backups.
· Conduct the planning, testing, installation and rollout of system updates.
· Investigate, troubleshoot and resolve system faults that fall under 3rd line support tasks and to liaise with software/hardware suppliers to resolve issues.
· Provide timely and accurate remote telephone & remote system responses to site based technical issues.
· Maintain accurate and timely records of all technical issues in the company fault recording system.

The benefits of working for this company include generous holiday entitlement, free parking, a company laptop and phone and any more!

Skills & Experience:
· 3+ years of IT, Server Support or IT administration experience providing industry leading technical support and customer service.
· Strong analytical skills, enquiring and investigative mind.
· Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS and Group Policy Management.
· Good knowledge with Microsoft Windows Servers
· Good knowledge with LAN/WAN/Firewall networking.
· Customer focused with the ability to communicate technical subject matter to non-technical end users or technically capable engineers.
· Good time management skills; able to meet project deadlines.
· Ability to write clear, well-structured reports and instructions.

If this role sounds like something you would be interested in, Apply Now!

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