Key Account Executive

IMSM are seeking a Key Account Executive for their North America region.

About the job

Are you an experienced account manager or have experience in customer success/support looking for the next step in your career? IMSM are seeking a Key Account Executive to manage key account relationships, ensuring customer success and engagement.

What you’ll be doing

You will support the customer onboarding process by setting up new partners, you will lead change projects to improve efficiency and quality of service across the sales cycle. You will also be responsible for maintaining internal processes and documentation across the customer journey.

About you:

You will have experience working in account management or customer success / support. You will have a track record of supporting customers and experience of strong problem-solving skills and finding innovative solutions. You will be confident with technology and have experience maintaining and optimising a CRM system (we currently use HubSpot and have our own bespoke system IMSMLoop). You will have excellent written and spoken English and will have excellent presentation skills and ability to tailor communication style based on context and audience.

Where & how you’ll be working

The role will be largely based in Malmesbury working on a hybrid working model. You will be working 35 hours per week, 11:00am-7:00pm Monday - Thursday and 9:00-5:00pm Friday.

What’s in it for you

As part of the full package you will receive; gym membership, birthday vouchers, support and opportunities for learning and professional development and holiday allowance increasing with service as part of your benefits.

Up for the challenge?

Please download the applicant pack to review the full job description and person specification.

Please use the 'apply now’ button to begin your application. You’ll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post.

Applications will be reviewed on a rolling basis, therefore the role may closer earlier if the successful applicant is appointed, please do not hesitate in applying or getting in touch.

We value diversity and welcome applicants with varying backgrounds and experiences. Even if you don't meet all the requirements, you could still be a great fit. Apply now if you believe you can excel in this position.

Location: Malmesbury/Swindon - Hybrid
Contract: Permanent, Full time
Location: Malmesbury/Swindon (hybrid)
Salary: £22,000 - £28,000 (depending on experience)

Closing date: 23rd May at 12pm

REF-213 865