Multinational Client Manager

Primary Details

The opportunity  

QBE’s renowned and growing Multinational Client Centre in Chelmsford has an exciting opportunity as a Multinational Client Manager on a 12-month fixed-term contract basis.  

This is a key role to the European Operations (EO) business where you will be managing a team of Case Handlers to deliver essential multinational servicing and co-ordinating programmes through their full lifecycle (policy administration, claims, risk engineering, and cashflow management) whilst working with producing underwriting teams and Global Network offices. 

We are seeking individuals who are looking for a chance to join a great team in a supportive environment where anything is possible. If you are a team player with a desire to lead and inspire, then this is the role for you. 

Your new role  

• Develop awareness of Multinational’s global business plan (and where necessary, other QBE divisions Contribution to multinational business plan results as required.) 

• Co-ordinate and support all aspects of account servicing from account creation to cash management to provide multinational servicing. 

• Undertake activities in accordance with all agreed controls, standards, and procedures to ensure appropriate activities are completed on time and to required standards. 

• Give guidance on compliance, regulatory and tax to ensure QBE is compliant. 

• Work closely with Underwriters and Brokers to create a single point of contact for Multinational Client Centre (MCC) servicing.  

• Act as a facilitator and co-ordinator.  

• Track and manage servicing levels in line with performance standards. 

• Manage a team of Case Handlers to ensure day to day service delivery. 

• Provide training and advice to Case Handlers to increase capability and knowledge within the team. 

• Monitor PMP forms, development plans and perform annual appraisals to ensure progress is made against objectives and within timescales. 

About you  

• Ability to manage a team creating a flexible, creative, problem-solving environment. 

• Relationship Management skills – ability to build productive internal and external relationships. 

• Experience of working to establishedprocesses and driving process improvements. 

• Demonstrable experience of working in a global environment with diverse cultural demands. 

• Insurance background in an underwriting/broking environment is preferred.  

• Previously managed teams according to tight service levels in complex environments is preferred. 

Why QBE?  

We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.? In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.? 

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).?? 

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;?? 

5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada??