Neighbourhood Manager

Neighbourhood Manager

The Lancaster West Neighbourhood Team has been set up to provide a housing and community service for residents in the Lancaster West area after experiencing the Grenfell tower tragedy. You will assist the team work with the local residents and resident associations to deliver a housing services that will develop the area into a model community.

Job Duties

Deliver service improvement projects across the Neighbourhood Team working with other departments and suppliers to get great outcome for the LW residents.

Reporting service issues to suppliers and monitoring the resolution of agreed activities.

Build and maintain relationships with local residents, resident associations and suppliers to build and provide a service that meets the residents needs.

To lead on first responses to service requests dealing with customer complaints by proactively managing the resolution, communicating progress and working with other Council departments and suppliers.

Deliver a Neighbourhood management Service that is customer focussed and provides value for money for the Council.

Manage and enforce tenancy arrangements and leases through site inspections, customer contact and liaising with residents, suppliers and external suppliers and agencies to create a safe, comfortable and sustainable community.

Ensure that local resident involvement opportunities are available to all residents and are tailored to the local area and the specific local issues.

Show strong customer focus, especially in the particular circumstances of the Grenfell tragedy, demonstrating sensitivity to local issues