Neighbourhood Response Officer - London

• Location: Bow with travel across Tower Hamlets and North London
• Job Type: Full-time, hybrid working arrangements
• Salary: £18.81 per hour

My client is seeking confident, customer-focused Neighbourhood Response Officers to join their team. This role is essential in ensuring that their estates are desirable places for residents to live. You will be working in a rewarding environment, supporting vulnerable customers and preventing anti-social behaviour.

• Ensure that estates are clean, safe, and welcoming for residents.
• Conduct fire risk assessments, estate inspections, and investigate breaches of tenancy.
• Develop and deliver neighbourhood plans and local offers.
• Work with local resident groups to develop community facilities, activities, and events.
• Collaborate with other teams, external agencies, and residents to identify and implement improvements.
• Travel regularly across North London to engage with residents and address their needs.

• Minimum of one year experience in a housing office or similar housing environment, with transferable skills.
• Ability to work collaboratively with teams, external agencies, and residents.
• Strong customer service focus, with the ability to support vulnerable individuals.
• Experience in managing anti-social behaviour is desirable.
• Good organisational skills and the ability to identify and implement estate improvements.
• A driving license is preferred due to the travel requirements of the role.

• Competitive salary and job satisfaction.
• Opportunity to work in a supportive and rewarding environment.
• Engage with and make a real difference in the community.
• Travel across North London to meet a diverse range of residents.

To apply for the Neighbourhood Response Officer position please apply or contact Emma Munday on