Office Manager

• Salary: From £28,000
• Location: Bury St Edmunds, Suffolk
• Job Type: Full-time, Temporary (9 months with possible extension to permanent)

We are seeking an Office Manager for maternity cover, with the potential for extension to a permanent role. This full-time, office-based position Bury St Edmunds, Suffolk, is an excellent opportunity for a motivated individual with strong leadership and organisational skills to manage the Service Team. The role requires a proactive approach to ensure our customer needs are met with 24/7 support.

• Directly responsible for the operation of the Service Team, including Service Technicians/Engineers and Administrative staff.
• Implement and drive the use of an electronic/App-based job allocation/job sheet control system.
• Liaise daily with Sales/Aftersales/Installation teams for effective and timely customer support.
• Manage the Service office systems, general administration, and H&S processes for the engineers.
• Coordinate with the HR adviser on training needs and team reviews.
• Review and prepare the Renewal of PMCs for the Area Sales Engineer.
• Identify service/sales opportunities and promote new and existing service products.

• Excellent oral and written English language skills and good mathematics.
• Strong IT skills, proficient in Word, Excel, and ideally experience with SAGE systems.
• Experience in team management, people development, and working in a pressurised service environment.
• Strong interpersonal, communication, problem-solving, and leadership skills.
• Ability to delegate, work on own initiative, and make decisions.
• Desirable: Level 3 Business Administration or ILM Level 3 Award in Leadership and Management or equivalent, engineering background, and knowledge of computerised job tracking process systems.

• 20 days annual leave per annum, increasing to 25 days after 12 months (3 days reserved for business closure over Christmas/New Year).
• Opportunity for contract extension and potential permanent position.

To apply for this Office Manager position, please submit your CV.