Onboarding Analyst

Posted 30 April by Randstad Perm Professionals

Easy Apply

£31,980 per annum

London , South East England

Contract, full-time

View all jobs

£31,980 per annum

London , South East England

Contract, full-time

The clients Onboarding team is responsible for the successful registration and accreditation of all UK, EEA and ANZ customers. The team works within the Marketing and Sales cycle to ensure we can onboard our customers quickly, efficiently and compliantly. Specialising in CDD and KYC, the Onboarding team interacts daily with Product, Tech and Customer facing teams to enhance customer experience from the very start of their journey with the client.

Responsibilities:
?Work closely with Sales & Customer facing teams to complete thorough CDD & KYC/KYB reviews to seamlessly onboard business customers
?Manage workload productively within agreed SLAs, adhere to approved policies and maintain best practices
?Verify KYC/KYB documents, ownership structures, payment flows, and UBO information
?Conduct clear and consistent periodic account reviews of existing clients information for ongoing KYC purposes
?Ensure that KYC/KYB and CDD quality standards and controls are always observed, support a culture of continuous improvement
?Accurately record information in systems and raise any anomalies or errors
?Establish and maintain effective relationships within the team and relevant stakeholders.
?Provide guidance to customer facing teams with regards to the onboarding policies
?Communicate with clients via phone, email or chat - where needed - to facilitate a positive customer onboarding experience
Merchant Services International is a global team, we're currently located in Sydney, Kuala Lumpur, Luxembourg, Amsterdam and London. This means we're all about celebrating differences and standardising best practices whilst sharing our valuable learnings with each other. There are great opportunities to develop and grow for those who show a flexible and high growth mindset.

Candidate Profile
?Working knowledge of KYC & CDD regulations and processes
?Demonstrable analytical and problem solving skills, excellent attention to detail
?Proactive, organised and highly efficient - able to work independently through periods of high volumes
?Ability to balance commercial drivers and risk management
?Excellent written and verbal communication skills
?High responsiveness, collaboration & team orientated ethics
?Positive, flexible, and keen to continue learning and improving
?Work from office minimum 3 days per week/ in line with business requirements

Qualifications
?Minimum 2 years of customer onboarding experience, preferably in Fintech or payment services
?Ideally degree educated/equivalent professional qualifications
?Business level English proficiency

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Required skills

AML
KYC
Onboarding

Reference: 52558363

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