Regional Manager / Area Manager

Job Title: Regional Manager

Location: Central London

Salary: £40,000 per annum

Job Type: Full-time, Permanent.

About us:

LAH provide front of house receptionists and marketing representatives for premium commercial office schemes, working with Landlords, Investors and Property Management Companies. We've been established for over 35 years and as an independent, nationwide business, we recognise the importance of everyone who works for us.

What we're looking for:

We have an exciting opportunity for a Regional Manager to join our London/South team. You will work on a mobile basis throughout the region to provide a vital management resource to the Regional Director and support for the on-site reception teams.

This role serves as the essential link between LAH, our clients, and on-site teams, ensuring seamless communication and alignment. With a continuous focus on improvement, the Regional Manager drives the evolution of service delivery, maintaining our commitment to excellence and upholding the integrity of the LAH brand.

You will live within easy reach of central London - the region includes Croydon, Hammersmith, Ealing, The City, West End and Mayfair. Ideally, a car owner/driver, you may also be required to travel to a small number of locations in Surrey and Kent.

Full-time role working 5 days per week, approximately *8 hours per day (*hours/start times may vary).

What you'll be doing:

Operational

• Serve as the first 'go-to' individual for all day-to-day enquiries across sites, resolving issues where possible or escalating to the Regional Director as needed
• Manage the day-to-day operations at each site, providing support in operations, administration, and welfare to the LAH reception teams
• Occasionally stand in for the Regional Director at client meetings to ensure continuity of our LAH service to clients
• Work alongside the Regional Director on varied projects, prioritising according to business needs

Site Visits

• Develop and maintain a site visit schedule in accordance with LAH standard operating guidelines. Ensure timely post-visit follow up communications are delivered and shared with key stakeholders
• Conduct regular welfare checks at designated sites, reporting findings to the Regional Director and relevant teams
• Welcome new starters into LAH, efficiently managing the induction process and ongoing performance management
• Collaborate with the on-site representative to establish a calendar of social engagement initiatives for on-site events. Monitor site delivery of events, supporting the representatives to ensure success

Administration

• Ensure that all health and safety and regional compliance documentation is completed in the correct timeframe and accurately filed for each site
• Work closely with the Cover Department to implement effective absence management for your representatives. Promptly identify and communicate any issues to the Regional Director and collaborate to develop effective solutions in managing staff attendance

Assistance with site cover

• Embrace the demands of the role, including travel and flexible hours, to provide occasional temporary cover for reception within the region, as business needs dictates
• Utilise your experience and understanding of individual site needs to work closely with the Cover Department. Ensure that cover allocation is suitably adjusted to meet site demands and maintain service levels

About you:

• Immaculately presented - represent the LAH Management team
• Organised with great time management
• Empathetic and always willing to assist and nurture colleagues
• Relish a challenge and able to work unsupervised and remotely
• Previous experience of managing a large team
• Proactive and creative
• Not fazed by independent travel to regional locations
• Flexible and willing to change plans at short notice
• Enjoy being part of a regional team
• Excellent IT and administration skills

Benefits:

• Contribution to travel
• Discretionary Annual Bonus
• Contributory Pension Scheme/Life Assurance
• Employee Benefits Scheme
• Annual Company Event
• Mac Book/Phone

Candidates with the relevant experience or job titles of; Area Manager, Regional Manager, Regional Business Manager, Area Retail Manager, Retail Manager, Retail Coordinator, Regional Coordinator, Retail Director, Area Coordinator, Area Director, Retail Sales Manager, People Management, Retail Area Manager, Retail Management, Regional Sales Manager, Regional Retail Coordinator, Retail Strategy Manager will also be considered for this role