Sales Support Coordinator

Are you a detail-oriented individual looking for a new challenge? We are seeking a proactive professional to join a leading client of ours.

We have an incredible opportunity for you to join a globally renowned company as a Sales Support and billing Coordinator, supporting the customer demand across international markets!

As a Sales Order and Billing Coordinator, you will play a crucial role in ensuring seamless transactions and customer satisfaction. From processing orders to managing invoices, you'll be at the heart of our operations. You will be responsible for overseeing and managing the various Sales and Service orders whilst ensuring they are completed in a timely and accurate manner.

Your role will provide essential support to the UK and Ireland Direct business in providing efficient and Proactive management of all orders and day-to-day core activities to drive exceptional results across the business.

The company boasts a leading package which includes: 26 days annual leave entitlement + bank holidays + Great pension scheme with 11% employer contribution, income protection, health care scheme and reward packages.

Location: Birmingham

Salary: £26,000 - £27,000

Monday to Friday, office based with hybrid working (full time, permanent opportunity)

Hybrid working once probation has been passed (3 day office, 2 days remote)

The role:

• Take full responsibility for the processing of all orders.
• Regularly review departmental progresses against strategic targets as well as focusing on streamlining processes, identifying any ideas for improvement or change
• Liaise day-to-day with all internal teams to ensure accuracy of billing.
• Provide administrative support to key contracts, including sales order processing, purchasing, invoicing and other project related tasks.
• Provide an outstanding level of customer service.
• Assist in maintaining and building effective and profitable relationships with key customers, acting as an in-house point of contact working with the various departments.
• Maintain regular contact with customers to ensure a good working relationship.
• Support and assist the sales departments with website sales enquiries.
• Communicate to the customer and/or various departments, information related to product availability and delivery.
• Receive, process, progress and monitor purchase orders and to maintain data related to all orders and their current status.
• Deal with account problems regarding misallocated cash and incorrect invoice postings.
• Confirm order receipt to the customer including prices, shipment dates, inspections where required and freight costs where relevant.
• Any other duties deemed appropriate within the scope of the role and in-line with skills and experience.

What We Are Looking For

• Experience in sales order processing, international shipping and sales operations.
• Ability to work well under pressure and meet deadline
• Some with excellent communication, and interpersonal abilities.
• Someone who is proficient in using Microsoft Office Suite and customer relationship management (CRM) software.
• Someone with strong organisational and multitasking skills.
• Ability to work well in a team environment and independently as needed.

If you thrive in a fast-paced environment and possess excellent organizational skills, apply now to become part of our team!