Logistics Manager

JOB TITLE: Senior Logistics Specialist

DEPARTMENT: Logistics

REPORTING TO: Head of Logistics

ABOUT CDW

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. We supply technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW.

JOB SUMMARY

CDW have a permanent position available for a Senior Logistics Specialist to work as part of our Logistics Function, working alongside customers, partners and other Logistics & compliance professionals. You will be front and centre for CDW to deliver to over 170 countries.

You will work alongside a team of Logistics professionals, leading projects, communication to senior stakeholders, escalations, advising, RCA (Root Cause Analysis) management and process improvements.

You will support theday-to-daymanagement of courier relationships, and 3PL partners that CDW use globally to deliver to over 170 countries.Identifyingareas of cost saving, and improvements using analytical data.

You will help manage the efficient and economical movements of goods both domestically, and across international borders in accordance with organisational policies and in compliance with relevant local, country, and international customs laws.

Given the nature of our work we can have regular changes affecting any of the destinations we ship to and as such you will work alongside our Trade Compliance team to update internal documentation and databases as requirements change.

Helping to execute on Trade Compliant processes, aligning to domestic and international trade rules, regulations, and laws.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Identify, research, evaluate, summarise, and communicate on potential logistics risks
• Carry out & log operational improvements identified during escalations, complaints, issues or risks
• Project lead large customer rollouts and internal logistics led projects
• Be the first point of contact for a team of logistics professionals
• Produce, manage and improve the departments KPIs
• Assist in the day to day management of all couriers & 3PL partners
• Produce, manage & own the logistics R & I log, keeping stakeholders updated with progress
• Attend customer meetings to represent the Logistics function for solutions, projects andescalations
• Full ownership of dangerous goods compliance across all global entities reporting into the UK business
• Identify & drive continual improvement & align colleagues with any changes
• Working with external partners to provide Air, Road, Sea & Courier services
• Handling export & import enquiries and entries
• Maintaining and improving the departments technology solutions
• Identify training needs for wider team members

SKILLS AND EXPERIENCE

• Advantageous to have experience within IT Industry & within a logistics function
• Advantageousto have experience with Trade & Compliance

ESSENTIAL ATTRIBUTES

• Demonstrated experience within an International Logistics role
• Dangerous goods compliance experience (CDW will provide training where required)
• People focussed with an ability to relate and build strong relationships
• Quality focused with excellent attention to detail
• Methodical & analytically minded
• Exceptional problem solving skills & results driven
• Excellent communication skills, both verbal and written, and be able to communicate with logistical & non-logistical audiences in a confident, positive & enthusiastic manner at all times
• Tolerant and dependable under pressure
• Able to demonstrate adaptability in response to changing needs, priorities & deadlines
• Passionate about your work and making a difference
• Quality focused with excellent attention to detail
• Methodical & analytically minded
• Experience and ability to develop and build relationships with a range of stakeholders

CUSTOMER FOCUS AND WAYS OF WORKING

• Each coworker is accountable for their actions and is required to exercise good judgement in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
• Each coworker has a responsibility to ask questions when they are unsure of CDW’s values,standardsand policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies.
• Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
• Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection, specifically to:

• Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
• Treat the security of all information assets according to their designated information security classification
• Ensure that they only access information assets that they are authorised to do so.
• Adhere to the procedure for reporting any security weakness or event
• Commit to, and participate in, personal development of information security awareness & knowledge
• Comply with all laws and contractual obligations regarding the protection of data