Senior Tier 3 Technical Support Engineer

Senior Tier 3 Technical Support Engineer
Salary: £90,000 - £110,000
Location - UK (Remote Working)

Our Award-winning client a global provider of enterprise storage platforms and solutions is seeking an Senior Tier 3 Technical Support Engineer to be based in the UK covering London.
The company’s portfolio has been named a Leader for five consecutive years in primary storage, as well as numerous other awards from the storage analyst and storage press community.

The position requires a willingness to work one saturday per month.

Responsibilities:

• Provide technical assistance and support for the most complex field issues.
• Provide proactive recommendations customers for improving their use of company storage solutions and help maximise their satisfaction.
• Diagnose technical field issues down to the root cause.
• Represent the company in a professional manner to customers and partners.
• Actively contribute to the the configuration, layout and management of company products.
• Work directly with development teams for problem resolution.
• Provide assistance to the technical teams in the development of custom solutions and implementation preparation.

Key Requirements:

• Linux System Administration: Advanced knowledge of installation and administration.
• Troubleshoot and upgrade of Linux systems - MUST.
• TCP/IP networking knowledge.
• Knowledge in SAN and NAS storage.
• Scripting experience in one or more languages (bash, Python, etc.)
• Strong technical knowledge of VMware virtualisation technologies - an advantage.
• Experience with containers/dockers and related technologies - an advantage.
• VCE Certification - an advantage.
• Administration level backup expertise - an advantage.
• Previous experience as a Tier 3/4 Support - an advantage.
• Ability to effectively communicate issues and resolutions to all levels of the organisation and customer base.
• Security clearance - an advantage.

Behavioural Requirements:

• Ability to work collaboratively with employees within the sales function and across functions including Marketing, Sales Operations, System Engineering and Product Development.
• Must be able to work effectively in a geographically-distributed team.
• Excellent time management.
• Excellent verbal and written communication skills including presentation skills.
• Must possess and exhibit knowledge of file-based storage systems.