Service Co-ordinator

JG169 – Service Co-ordinator

Location: Cranleigh

Salary: £30,000 - £32,000

Overview:

First Military Recruitment are seeking a Service Coordinator on behalf of one of our clients.

The successful candidate will be the point of contact for customers and Engineers. To Coordinate Service Engineers on a daily basis. To raise new jobs, close and process chargeable invoices and close down none chargeable internal jobs to the correct cost centre.

Responsibilities: 

• Receive and process breakdown reports from clients via phone, email, or other communication channels  
• Arrange repairs, services, MOTs etc, liaising with in-house engineers & third party providers 
• Communicate with clients, providing updates on service status & resolving concerns  
• Assist engineering team with completion of repairs incl. record keeping & ordering parts 
• Maintain accurate records of service requests, including detailed notes and documentation 
• Coordinate with internal teams to ensure the availability of resources for service delivery 
• Perform data entry tasks to update client information and service records 
• Provide exceptional customer service by addressing client inquiries and resolving issues in a professional manner 

Qualifications: 

• Excellent communication skills, both verbal and written 
• Strong phone etiquette and the ability to handle customer inquiries with professionalism 
• Strong attention to detail and organizational skills 
• Proficient in data entry and computer skills 
• Practical experience or industry knowledge of heavy machinery &/or HGV's 

Location: Cranleigh

Salary: £30,000 - £32,000