Featured
Service Delivery Coordinator
Posted 3 May by
Hales Group Limited
Service Coordinator Haverhill (9 month Maternity Leave Cover)
£25,284 per annum
Monday to Friday (07:30-17:00) and one weekend in five (Saturday- 8am-8pm, Sunday 09:00-18:00 Weekend working is home based)
Our client based in Haverhill, is seeking a Service Co-ordinator to join their well-established team on 9 month Maternity Leave Cover basis. Reporting to the Head of Service, you will be assisting in the fulfilment of contracted services and customer requirements.
Key Duties and Responsibilities:
• Ensure calls received are acknowledged and processed accurately and efficiently, within Customer Service Level Agreements (SLA)
• Prioritise calls to ensure that SLAs are met and any calls that are at risk of overrunning deadline are escalated appropriately
• Ensure calls are scheduled efficiently and engineer attendance is efficient to minimise downtime
• Log phone calls and keep customers regularly updated on the status of their enquiry
• Effectively schedule planned preventative maintenance calls in a timely manner, ensuring deadlines are met
• Regularly check IT/Call Management systems to identify calls that require additional processing or support
• Access external customer portals where necessary to identify, log and update reported incidents
• Prepare internal management/customer information and service level reports in a timely manner and in line with contractual agreements
• Ensure email inboxes are monitored and actioned in a timely manner
• Provide first level triage for all software queries/issues where required
• Assist engineers and subcontractors to test customer systems in order to resolve outstanding incidents
• Provide reports on the status of works and projects as requested by customers
• Prepare quotes/sales orders for chargeable equipment and raise purchase orders for Sub Contractors where necessary
• Ensure routine administration is completed accurately and on time
Key Skills:
• Strong verbal and written communication skills
• Problem solving
• Proficient in Microsoft Office
• Able to priorities own workload to meet deadlines
• Good attention to detail
• Articulate and friendly phone manner
• Previous administrative experience
Benefits:
If you are interested in this role, please apply with an updated CV, or call the office on for further information.
£25,284 per annum
Monday to Friday (07:30-17:00) and one weekend in five (Saturday- 8am-8pm, Sunday 09:00-18:00 Weekend working is home based)
Our client based in Haverhill, is seeking a Service Co-ordinator to join their well-established team on 9 month Maternity Leave Cover basis. Reporting to the Head of Service, you will be assisting in the fulfilment of contracted services and customer requirements.
Key Duties and Responsibilities:
• Ensure calls received are acknowledged and processed accurately and efficiently, within Customer Service Level Agreements (SLA)
• Prioritise calls to ensure that SLAs are met and any calls that are at risk of overrunning deadline are escalated appropriately
• Ensure calls are scheduled efficiently and engineer attendance is efficient to minimise downtime
• Log phone calls and keep customers regularly updated on the status of their enquiry
• Effectively schedule planned preventative maintenance calls in a timely manner, ensuring deadlines are met
• Regularly check IT/Call Management systems to identify calls that require additional processing or support
• Access external customer portals where necessary to identify, log and update reported incidents
• Prepare internal management/customer information and service level reports in a timely manner and in line with contractual agreements
• Ensure email inboxes are monitored and actioned in a timely manner
• Provide first level triage for all software queries/issues where required
• Assist engineers and subcontractors to test customer systems in order to resolve outstanding incidents
• Provide reports on the status of works and projects as requested by customers
• Prepare quotes/sales orders for chargeable equipment and raise purchase orders for Sub Contractors where necessary
• Ensure routine administration is completed accurately and on time
Key Skills:
• Strong verbal and written communication skills
• Problem solving
• Proficient in Microsoft Office
• Able to priorities own workload to meet deadlines
• Good attention to detail
• Articulate and friendly phone manner
• Previous administrative experience
Benefits:
- Pension (3% company/5% employee)
- Life Insurance 3 x salary
- 25 days’ holiday + birthday day
- Free parking and within walking distance of town centre
If you are interested in this role, please apply with an updated CV, or call the office on for further information.
Reference: 52585990
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'