Service Manager

Job Title: Service Manager - Systems Integration (Full Packaging Lines)

Location: Buckinghamshire

Package: 50,000/60,000(Dependent on Experience) + Car/Car Allowance, Bonus, Pension, Private Health

Company Overview:

A leading German Original Equipment Manufacturer (OEM) specializing in full packaging line solutions. With a global presence, the company is renowned for delivering innovative turnkey projects to the food industry. Their clientele spans various sectors including meat, fish, poultry, snacks, bakery, and more. The company boasts a turnover of £15 million, employing over 20 staff across multiple UK offices.

Role:

As part of a strategic succession plan, we are seeking an experienced Sales/Service Leader to become the new service manager.  The successful candidate will be responsible for leading a workforce of 10+, overseeing UK projects ranging from £500k to £2m.

Key Responsibilities:

• Manage and lead a team of 10 + staff which include spares division & field service engineers
• Direct reports in service, projects & spares
• Manage engineers diaries
• Negotiate with current & new suppliers on their service contracts.
• Liase with UK projects  department on installation that range from 500k – 2m
• Establish and communicate company goals and objectives.
• Offer strategic advice to the German HQ.
• Represent the company in key negotiations with partners and end-users.
• Establish and maintain agreements with new and existing preferred suppliers.
• Succession plans for SLA and spares department
• Attend site visits to negotiate service contracts & spares
• Oversee all commercial revenue in the UK.

Knowledge, Skills & Experience:

• 5+ years in a sales leadership role.
• Previous experience with companies supplying bespoke full line solutions.
• Understanding of turnkey projects
• Management/lead a service team
• Proven experience in packaging machinery/FMCG
• Would consider a senior field service engineer that’s had exposure to management

If you possess the requisite skills and experience, we invite you to apply for this exciting opportunity to lead a dynamic team and contribute to the continued success of our globally recognized company.