Service Reception Manager

Service Reception Manager

Pembrook Resourcing are currently recruiting on behalf of their client a service reception manager, this role would be an excellent move for a service advisor looking for progression in their career!

The Role -

• Responsible for managing the Service front of house area
• Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care
• To maximise service sales and profitability by selling core, value added and incremental products and services
• Manage a team of service advisors and delivery driver.

Responsibilities -

• Meet or exceed the monthly budget for hours sold and profitability
• To oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with the more challenging decisions & testing opportunities.
• Ensure that Work In Progress is under control and that processes are adhered too, review all open jobs and report any work in progress problems to Aftersales Manager
• To drive the reception team to reach their retail invoicing targets.
• To monitor cash accounts / till reports and to report issues to the Aftersales Manager
• Monitor and book required training days in line with budget
• Design and implement Service Advisor rotas including Saturdays, taking into consideration training and holiday days, also peak work load periods of the year
• Working as a Service Advisor alongside the team with the additional Managerial duties.

The individual -

• Excellent communicator both written and verbal
• Creative and forward thinking.
• Have excellent people management and development skills
• Be passionate about customer service

IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!