Support Officer

Our client is looking to expand their professional administration team and are looking for a Supprt Officer (Pre-Assessment Bookings Officer) to complement their team that delivers outstanding customer service to a variety of self-pay, private medical insurance and NHS patients.

The Bookings Department supports several consultants in different speciality fields across all 3 of their hospitals to provide an easy and seamless booking service. The department is always busy, so if you enjoy working in a varied, fast paced environment and are able to multitask, this could be your ideal role!

The role is working from home with 2 days a month on site at their Head Office in Deal. You will be expected to have easy and quick access to their hospitals at Margate, Ashford and Canterbury on a small number of occasions as needed and directed but own transport is considered essential.

The Position:

The Pre-Assessment Bookings Officer will provide a sympathetic and professional administration service to patients and service users.

Book assessment appointments in a timely manner to admission dates and maintain accurate electronic patient records on the booking service.

You will prepare assessment clinics by obtaining all the required paperwork and medical records and completing clinics, by returning medical records and paperwork to relevant department.

Essential Experience:

Experience of booking appointments

Proven experience working with the public both face to face and over the telephone

Good working knowledge of Word/Excel/Outlook

Exceptional customer service skills

Proven track record of delivering service beyond all expectations

Maths and English GCSE or equivalent grade C or above.

Desirable Experience:

Knowledge/experience in a healthcare or medical setting is considered desirable

Trust Systems: Patient Care (PAS)/DART OCM/EDN ER/RIS/X-ray

NVQ level 2 or 3 in Customer Service

Excellent IT skills

Please note our client would consider applicants with experience outside the health/medical setting providing you meet ALL OTHER essential criteria mentioned above.

Hours of work & rate of pay:

37.5 hours per week, over 5 days, Monday to Friday

Working from home with 2 days per month, in the Deal office

The role is presented on a temp to perm basis, so temporary for 12 weeks, then transferring to permanent thereafter.

£23,957,00 - £25,532,00 depending on experience

If you meet the essential criteria and would like to be part of this professional team, we would very much welcome your application.

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