Swedish Speaking Complaints Specialist

Job Title: Swedish Speaking Complaints Specialist

Location: Kingston with onsite parking and easy access to public transport

Contract type: 12-month FTC

Working pattern: Monday to Friday, 9am to 5pm or 8am to 4pm

Salary: £28,000 to £31,000

Our client offers the following perks:

• Hybrid working pattern
• Comprehensive medical insurance, pension, and life assurance
• Bonus incentive
• 25 days of annual leave plus bank holidays
• Fantastic facilities, including pay-day pastries!

Are you fluent in Swedish and passionate about providing exceptional customer service? Our client, a leading company within their industry, is seeking a Swedish Speaking Complaints Specialist to join their team on a 12-month FTC. As the first point of contact for customers and consumers, you will play a crucial role in managing product complaints and adverse events.

Key Responsibilities:

• Handle telephone and email complaints, ensuring timely and accurate logging of all interactions
• Maintain regular communication with consumers, providing updates on the progress of their cases
• Log all events and communications related to each case in the designated system
• Ensure compliance with company guidelines in logging product complaints
• Review and escalate medical query cases as necessary
• Provide coverage for complaint management and compliance duties when required
• Work independently and collaboratively within the team, sharing knowledge and supporting colleagues as needed
• Build strong relationships with internal and external stakeholders
• Demonstrate a positive and open-minded approach, supporting company strategy and embracing change
• Take ownership of issues and exhibit quick learning and problem-solving skills
• Keep financial considerations in mind when carrying out responsibilities

Requirements:

• Fluency in written and spoken Swedish
• Strong customer service experience
• Proficient IT skills

This is an excellent opportunity to join a dynamic and innovative pharmaceutical company. If you are a self-motivated individual with a passion for customer satisfaction, we would love to hear from you. Apply today and take the first step towards a rewarding career with our client.

We do aim to get back to everyone however due to the high volume of applications we cannot guarantee a direct response. If you do not hear back within 2 weeks, then unfortunately this means your application has been unsuccessful.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.