Wellbeing Coordinator

The Company

Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference.

Birchgrove’s Woodbank apartments are situated in the lovely area of Hook Heath, Woking and opened in 2020. Residents enjoy on-site dining at the brassiere, a club room, snug bar, fitness studio, spa, landscaped gardens, including a woodland walk and greenhouse.

The Role

As the Wellbeing Coordinator, your role is pivotal in supporting the wellbeing and independence of our residents. Reporting directly to the Assistant Manager, you will oversee various aspects of our initiatives aimed at enhancing residents' daily lives and fostering their engagement with fellow residents.

This opportunity is ideal for an ambitious individual eager to gain extensive experience in a collaborative environment focused on enriching lives. You'll have the chance to make a meaningful impact on others while also benefiting from continuous learning and growth.

The Person

The ideal applicant should ideally have:

• Experience in retirement village, healthcare, or similar background.
• Willingness to learn, adapt, and thrive in a company that fosters growth.
• Genuine passion to want to help others.
• Commitment to enhancing residents' wellbeing and fostering a sense of community.
• Adaptability and confidence to deal with challenging situations.
• Demonstrates kindness, empathy and compassion.
• Willingness to work flexible hours, including weekends, to meet the neighbourhood needs.
• Values aligned with our philosophy as outlined on our website.

Key Responsibilities

Key responsibilities will include:

• Conducting Wellbeing assessments for all prospects intending to reserve an apartment.
• Helping residents to remain as active and independent as possible.
• Assisting residents with their GP’s registration and appointments, pharmacy orders and other relevant medical-related documentation or inquiries.
• Working as part of a team to identify residents’ unique goals, challenges, and self-improvement opportunities.
• Acting as a liaison between Birchgrove and family members, providing information, advice and support.
• Liaising with and maintaining partnerships with other local community organisations.
• Sharing recommendations and resident comments to the management team and ensure that their preferences, special requirements and other relevant information is kept up to date in our systems.
• Working flexibly to help residents explore new interests, engage in physical activities, and make sure they enjoy themselves in a stimulating and homely environment.
• Assisting with compliance with Health & Safety policies and procedures and helping with risk assessments and other relevant reporting duties.
• Helping with the planning and execution of various events for residents, ensuring they remain relevant, help foster community and inclusion, and align with resident’s preferences.
• Providing constructive feedback and contribute to refining internal operational processes to enhance service delivery and customer satisfaction.
• Additional responsibilities as assigned by the General Manager or Assistant Manager to support the overall success and smooth operation of Birchgrove's Woodbank neighbourhood.

REF-213 998