Desktop Support

Desktop Support Specialist - Financial Services - London - Up to £35,000

Robert Half have partnered exclusively with a leading financial services firm that specialise in offering tailored solutions to it's clients across multiple products, including cash equities, ETFs, and vanilla/exotic equity derivatives. With offices across the globe including London, Paris and Israel with a further site opening in New York they pride themselves on their commitment to technology and rely on a talented team of IT professionals to support their operations.

They are seeking a motivated and skilled Desktop Support Specialist to join their dynamic IT team. As a Desktop Support Specialist, you will play a crucial role in providing technical assistance and support to internal users on a 1st and 2nd line basis. You will work closely with a small team of IT professionals to ensure the smooth operation of desktop systems and related technologies within our organisation.

Key Responsibilities:

- Provide first and second line technical support to internal users, resolving issues related to desktop hardware, software, and peripherals.

- Troubleshoot and resolve issues related to Azure, Azure AD, and Office 365 applications.

- Assist with basic networking issues including connectivity, DNS, and DHCP.

- Support market data systems and applications used by traders and analysts.

- Install, configure, and maintain desktop operating systems and software applications.

- Perform hardware and software upgrades as needed.

- Maintain accurate records of technical issues and resolutions using ticketing systems.

- Collaborate with other IT team members to escalate and resolve complex technical issues.

- Assist with IT projects and initiatives as assigned.

Requirements:

- Proven experience in a desktop support role, preferably within the financial services industry.

- Strong technical skills in Azure, Azure AD, and Office 365 administration.

- Basic understanding of networking concepts and protocols.

- Experience supporting market data systems and applications is highly desirable.

- Excellent troubleshooting and problem-solving skills.

- Strong communication and interpersonal skills, with the ability to interact professionally with users at all levels of the organisation.

- Ability to work effectively both independently and as part of a team.

- Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+ are a plus.

Benefits:

- Competitive salary and benefits package

- Opportunity for career growth and advancement within a leading hedge fund

- Exposure to cutting-edge technologies and systems

- Dynamic and collaborative work environment

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice

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