Desktop Technician Lead

Desktop Technician Lead
Permanent
Manchester: £38,000 - £42,900
Smart Hybrid Working

Are you keen to work in a charitable company who are going through an end user computing transformation?

Are you looking for an opportunity to grow your career within a large technology function?

As the Desktop Technician Lead, a newly created position, you will be working in a team of 13 who service over 1000 users over multiple sites and will be directly responsible for managing a team of 7 Desktop Technicians. You will be able to work in a hybrid manner, with part of the week working from our Manchester office and the remainder working remotely, with some travel to other AQA sites a requirement. You will be in daily contact with our other internal IT Teams, including the Service Desk Team, the wider Desktop Team and the InfrastructureTeam as well as supporting internal customers.

What will I need to succeed?

• To be confident in managing staff across multiple sites in a busy workplace with multiple demands on resources and often conflicting priorities, including performance management.

• Knowledge and understanding of managing end user computing in a corporate environment.

• A good technical background with experience of Microsoft technologies including Windows 10/11, Active Directory, Entra ID, Group Defender for Endpoint, Always On VPN and AVD.

• Demonstrable working knowledge and experience of working in an ITIL aligned environment, ideally supported by certification.

• Basic understanding of project management methodologies as you will be involved in the delivery and support of projects.

• The skills to provide accurate information in relation to your service, reporting on a regular basis and to deadlines.

What's in it for me?

• Newly refurbished office spaces with a gym, a games room, a yoga studio and discounted café onsite

• A great team of people to work with

• The opportunity to develop your career with access to learning platforms and an internal coaching and mentoring system

• 35 hour working week

• 25 days annual leave (rising with service) with Bank Holidays and extra office closure days over the Christmas period

• An excellent contributory pension scheme which could see 18.5% combined contributions

• Private Medical Insurance and a Health Care Cash Reward Scheme, Life Assurance and more.

How to Apply
Please upload your most recent CV with a cover letter detailing your skills and experience for this Desktop Technician role.
We know that you are more than what is written on your CV. If you feel like you have something to offer the team, but don't quite tick all the criteria boxes, please get in touch.

Every year we make results happen for over a million young people across the UK. To explore how you might be a part of that, apply through the link. Every application will receive a response.

Applications will close at midnight on Sunday 19 May. We will be reviewing applications as they are received and will close the advert early if we find the right person, so please apply sooner rather than later.

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