Knowledge Support Manager

Knowledge Support Manager

London or Milton Keynes

Permanent

£70,000 - £74,000

Hybrid working

• Can you shape a newly created role in Knowledge Management, lead change and make it your own?

• Do you want to be part of a forward focused, digitally diversifying organisation that strives to never let a learner down?

• You know how customers want to consume information in a digital way and can help to embed these methodologies across our Examiner (internally known as Associates) Community.

Purpose

Leading a team of two Training Subject Matter Experts, you will bring knowledge management to the forefront of what we do, providing a high-quality level of support to our Associates.

What's in it for you?

• Shape and roll out Knowledge Management across the organisation.
• Strategic influence and impact.
• Professional and personal development at your fingertips.
• Supportive and driven peer group and senior leadership team.
• Access to a pension which would see you paying in 7% and AQA contributing 11.5%.
• Life Assurance, BUPA PMI, Electric Vehicle Leasing plan, Health cash plan, 35 hour working week, 25 days holiday and Christmas off increasing with services.
• The ability to unwind and focus on self-care through the full Headspace App and our Employee assistance and wellbeing programmes.

What you'll do

You'll shape and bring to life the Knowledge Manager role and be responsible for its strategy and embedding across AQA. Developing a single portal to provide associate accounts with task management, system access and a communication tool.

Develop core knowledge management processes to support critical knowledge flow within and across the business to support e2e delivery.

You will be part of the Associate programme that is committed to improving the end to end Associate experience.

You'll collaborate with business leads and colleagues internally, who are subject matter experts in their field, to create useful and engaging knowledge articles and resources that enable effective support and drive self-service and first time resolution for our Associate Community.

Work with the Training SMEs to create innovative strategies for delivery of training content using the latest research in behavioural science in the way people consume media and learn.

Working with senior stakeholders to form a future strategy developing a successful operating model.

What you need to succeed

• Positive People leadership experience with a coaching and mentoring mindset.
• Demonstrable experience in rolling out an innovative technology rich Knowledge management system, gathering and collating current data and content with a focus on continuous improvement.
• Change Management.
• Strong stakeholder management and influencing skills.
• Continuous Improvement mindset.
• You will have an inquisitive and innovative outlook to investigate data analysis.

What next?

Tell us about yourself and apply via our portal.

Closing date Tuesday 14th May 2024.

We are looking to hold interviews and offer by the middle of June 2024 via a 2 stage process, we want you to be able to get to know us too.

Every application will be provided with a written response.

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