Senior Client Success Consultant

Senior Client Success Consultant

Remote - (1-2 visits per month to Cheltenham office as well as other AQA offices on occasions)

North: £55,775 - £66,266

South: £58,075 - £68,998

We are seeking an experienced Client Success Consultant to join our team on a permanent basis. The position will sit within our Grademaker business area.

GradeMaker is a growing education technology company, part of the AQA Group who provides a wide range of educational services. GradeMaker Pro delivers innovative 'Software as a Product & Service to Awarding organisations and E Education Ministries around the world - enhancing efficiency, quality, and security of assessment creation & development processes.

Our Client Success Consultant works closely with some of the world's leading Awarding Organisations, as they implement the GradeMaker Pro assessment development platform. It is their job to understand the goals of the Awarding Organisations, ensuring they implement the system successfully and get demonstrable long-term value from using it.

What's in it for you:

At AQA we recognise our employees' contribution and in return we are proud to offer an extensive reward and benefit package.

This includes:

• 25 days' annual leave rising to 30 days with service, plus all Bank Holidays and additional Christmas office closure
• Flexible working environment and professional and personal development at your fingertips.
• 35 hour working week
• Excellent contributory pension (6% - 11.5% dependent on employee contribution)
• Life assurance, BUPA PMI and Health Cash Plan
• Enhanced maternity/paternity scheme

Desirable experience

• Education and assessment knowledge (preferable)- you will influence, guide and support the strategic direction of high stakes awarding organisations (UK and International) with their digital assessment transformation plans.
• A passion for education and the value of quality assessments. Experience of test authoring and the governance and mechanics of an awarding organisation would be advantageous.
• Prepared to act as an engaging, trusted advisor that can sensitively guide clients through business and technology-enabled change in vastly different cultural settings.
• Experience of enterprise SaaS implementation projects, service delivery and customer satisfaction, with the ability to effectively manage client goals and expectations.
• Analytical and inquisitive problem solver who can take the lead in trying out solutions whenever challenges and opportunities arise.
• Highly customer-focused with strong commercial acumen, strategic abilities, and excellent communication skills.

What next?

If the role looks of interest and you would like to apply, please do so via our portal. Every application will be provided with a written response!

We are reviewing applications as they come through and reserve the right to close this role early.